Shipping & Returns
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Shipping Rates - Domestic (Australia Wide) 5-7 days
| Orders under $100 | $15 |
| Orders $100+ | FREE |
Shipping Rates - International (Standard) up to 21 days
| Orders under $100 | $55 |
| Orders $100+ | $45 |
Shipping Rates - International (Express) 7 days
| Orders under $100 | $65 |
| Orders $100+ | $55 |
Important Information about Shipments:
- Processing Time: We will process your order within 2 business days. Order verification, quality check and packaging are completed during this time and dispatched from our warehouse.
- Track Orders: We know you're eager to receive your purchase which is why we have selected shipping partners to provide you with tracking for your order and provide updates along the way!
- Taxes/Duties: Organised Style Living is not responsible for any foreign Tax / Duties. Please check with your local Authorities if any applies on your purchase.
- Please Note: Please be mindful that we are shipping fragile items and there may be a slight chance of items getting damaged / broken during transit. Accidents happen. Please review our returns & refunds policy for more information.
Cancellation Of Orders
Orders may be cancelled within 24 hours of placing the order. Thereafter, the order will be fulfilled and cancellations are not possible. Please contact our customer service team for cancellation requests.
RETURN & REFUNDS
Returns are available for all items excluding sale items and e-gift cards. Items must be returned within 14 days of receiving the items for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.
All returns must be returned with our RETURNS FORM (click to download).
If you wish to exchange an item, you must return your items for a refund, then simply place a new order online for the pieces you'd like.
It is your responsibility to return items in a safe and secure way to avoid loss or damage. Please allow 7 days for us process your return once it’s been received by us. We note that you will need to cover the cost of postage.
RETURN ADDRESSES
Ship your return items to the location listed below. Don't forget to include the RETURNS FORM inside the parcel.
Organised Style Living Returns,
Parcel Locker 10216 89105, 25-27 Koonya Circuit, CARINGBAH NSW 2229 Australia
Please note that the goods are your responsibility until they are returned to Organised Style Living. Organised Style Living will not issue a refund on item/s that are not received or are lost in transit.
To complete your refund, send us an email to our customer service team with the following:
- A photo of your receipt / proof of purchase
- A reason for the return
- A photo of the damaged item (if applicable)
Once your refund request is received and reviewed, We will notify you the outcome of your request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our customer service team.
SALE ITEMS
All sale priced items are final, unfortunately sale items cannot be refunded or exchanged.
CONDITIONS
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our customer service team at info@organisedstyleliving.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Items purchased on sale will not qualify for returns unless found faulty.
Shipping is non-refundable except in cases where we may have made an error.